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Welcome to Midwest Energy!

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Message From our ceo

Dear Member,

I welcome you as a new member of Midwest Energy. We value our relationship with you, and we appreciate your business. Midwest Energy is a customer-owned electric and natural gas cooperative. Everyone who receives service from Midwest Energy is also an owner. That means you have a voice in the governance of your company. Every fall you will receive a ballot in the mail and have the opportunity to vote for your Board of Directors.

You also build up equity in your cooperative in the form of capital credits. Each year the company shows a margin (profit), you are assigned a portion of that margin based on your use of our services. That margin is returned to you over a 20-year period. In 2024 alone, nearly $5.2 million was returned to our customer-owners.

Again, it is my pleasure to welcome you as a new customer-owner of Midwest Energy. If you have any questions, please call us at 1-800-222-3121 for more information.

Sincerely,
Pat Parke
Chief Executive Officer

Billing Options

E-Billing

With e-billing, you receive an e-mail containing a link to your monthly bill. To enroll, click the “Account Login” button at the top of the page and create an account. You will need your account number and billing zip code to create an account.

More information

Budget Billing Plan

Budget billing is available to all qualifying residential customers. With Budget billing, the amount you pay each month typically stays the same. The amount you pay is based on your previous 12 months’ consumption. After 12 months, your account will be re-evaluated and a new bill amount will be set.

More information

Multipage Billing

Multiple bills issued on the same day will arrive in the same envelope if the name and address spellings are identical.

More information

Financial Assistance

There are two programs which offer financial assistance for utility bills:

Low Income Energy Assistance Program (LIEAP) - Apply online at https://www.dcf.ks.gov/services/ees/Pages/EnergyAssistance.aspx

Midwest Customers Care

Funded by Midwest customers and employees, these funds are administered by the Salvation Army. To request an application, call 1-816-756-5392, then press 3. Assistance is available from January 1st through August 31st, or when the funding is exhausted, whichever comes first. You can find more information about Midwest Customers Care here.

Would you like to donate to Midwest Customers Care? Sign up here.

More information

Payment Options

Automatic Bank Draft

With Bank Draft, your payment is automatically deducted from your account on the due date. Click here to print a bank draft application. This form can be returned to us by mail or by dropping off at one of our walk-in locations.

Online Bill Payment

View your bill and make payments online at your convenience. Click here to sign up.

Credit, Debit and ATM Cards

Residential customers can pay using credit, debit or ATM cards by calling us at 1-800-222-3121 or by visiting one of our walk-in locations. These methods do incur a $3.95 payment fee.

Payment by Mail

Enclose your bill payment stub and a check, or money order, and mail in the pre-addressed envelope provided with your bill. Please allow 3-5 days for postal delivery. Do not send cash through the mail.

Midwest Energy Drop Boxes

Midwest Energy provides several convenient drop box locations for bill payments. Payments must be by check or money order. Please do not place cash in drop boxes. Please allow up to 3-5 days for processing.

Walk-in Payment

Customers may use any of our office locations to make a payment in person. See our office locations here.

Online Bill Payment Through Your Bank

Your bank or financial institution may offer access through its website to make a payment for your utility bill.

Understanding Your Bill

Electric Bill Components

Customer Charge:

A fixed monthly charge for customers which covers the fixed costs of providing electricity (meters, billing, connecting service wires, etc.).

Energy Charge:

Variable charge based on the amount of kilowatt hours (kWh) of electricity used during the
month.

Demand Charge:

A variable charge, measured in kilowatts (kW) based on the intensity at which electricity is used at a given time.

Natural Gas Bill Components

Customer Charge:

A fixed monthly charge for customers which covers the fixed costs for providing gas (meters, billing, compliance, etc.).

Gas Cost Supply Adjustment (PGA):

A variable charge that includes wholesale cost of natural gas and upstream pipeline charges to transport it to Midwest’s delivery system.

Delivery Charge:

A variable charge covering distribution of gas and maintenance of gas mains and pipes.

 

Want more information on Demand? Click here.
To view a detailed breakdown of each bill line item, click here.

How to Monitor Your Energy Usage

With Customer Connect, you can view your usage, track monthly progress and set up email alerts.

  1. To access Customer Connect, log in to your Midwest Energy account by clicking here: Customer connect logo

If you do not have an online account, you can sign up for one using your account number and billing zip code.

Energy Services

How$mart

How$mart provides money for energy efficiency improvements such as insulation, air sealing and new heating and cooling systems. Learn more here.

Other Energy Service include:

  • Blower Door Test
  • Home Energy Rating
  • Heating, Ventilation and Air Condition (HVAC) sizing
  • Building Infrared Scanning
  • Commercial Energy Audit
  • Duct Leakage Test
  • Furnace Constitution Analysis

Fees and descriptions of each of these services can be found here.

Safety

At Midwest Energy, safety of the public and our workers is our top priority! Review key safety messages below:

Electric Safety

If you see a downed power line:

  • Keep people and pets 30 feet from fallen lines
  • NEVER touch or move lines
  • Do not drive over a fallen power line
  • Call Midwest Energy immediately at 1-800-222-3121

If a power line touches your car:

  • Stay inside your vehicle!
  • Call 911 and then call Midwest Energy at 1-800-222-3121
  • Roll down your window to warn others to stay away
  • Do not exit the vehicle until you are cleared to do so by a lineman
  • If you must exit the vehicle due to fire, keep your hands at your side and jump clear of the vehicle. Keep both feet close together and shuffle away from vehicle without picking up your feet.

More electrical safety information is available here.

Natural Gas Safety

CO Safety

Carbon Monoxide (CO) is a colorless, odorless, tasteless gas that can be fatal. Purchase a CO detector for every level of your home. If you experience symptoms of CO poisoning (headache, nausea, dizziness, sleepiness, etc.) evacuate from the building immediately and call 911 or Midwest Energy at 1-800-222-3121.

Natural Gas Safety

Sight: blowing dirt, bubbling creeks, dry spots in moist areas or dead plants surrounded by live green plants.

Smell: Natural gas has a distinctive “rotten egg” smell.

Sound: An unusual hissing or blowing sound near gas lines can indicate a gas leak.

If you suspect a gas leak, evacuate immediately and call Midwest Energy at 1-800-222-3121. Do not turn on/off lights, use garage door openers, or do anything else that could give off a spark.

Excess Flow Valves

An excess flow valve (EFV) is a safety device inserted into your underground natural gas line to your home or business, designed to limit the flow of natural gas to a very small amount if there is a sudden gas leak in your service line. Learn more here.

 

More natural gas safety information is available here.

Pipeline Safety

Underground gas pipelines can become dangerous if damaged. Review our Pipeline Safety Brochure to learn how to recognize signs of a pipeline leak.

Health Alert

If you or someone in your household uses essential medical equipment (like oxygen generators or home dialysis units), your account can be tagged as a “Health Alert” customer. With this distinction, our crews will take necessary precautions when restoring service or when scheduling service interruptions for maintenance.

 

Call us at 1-800-222-3121 to register as a Health Alert customer.

Safety Demonstrations

Each year, we educate thousands of children and adults about electric safety. We have two different types of demonstrations. Call us at 1-800-222-3121 to schedule one of our two demonstrations.

High Voltage Demonstration

This demonstration takes about 45 minutes and can be used inside, depending on the size of your building, or outside. Participants will learn what to do if they are in an accident involving downed lines and the dangers of high voltage lines are explained.

Natural Gas Safety Demonstration

This visually exciting demonstration explains the properties of natural gas and what to do in case of a natural gas leak.

Customer’s Service Obligations

Electric

Gas